akau5vhemt的部落格

Part 1  Talking on the Telephone  電話交談
Unit 1  Basic business telephone etiquette  商務電話基本禮儀
Unit 2  Taking calls and making calls  接電話和撥打電話
Unit 3  Taking messages and transferring information 處理留言和轉述訊息
Unit 4  Switchboard speaking  總機談話
Unit 5  Dealing with communication difficulties 處理通訊作業上遇到的困難

Part 2  Making Arrangements and Appointments  做出安排和約定  
Unit 6  Arranging a meeting 安排會議
Unit 7  Arranging an appointment with a client or supervisor 和客戶或主管約定見面
Unit 8  Arranging a schedule 安排時程表
Unit 9  Canceling or changing times 取消或變更時間

Part 3  English for Socializing  社交英語
Unit 10  First meetings 初次會面
Unit 11  Talking about jobs 談論工作
Unit 12  Talking about family 談論家庭
Unit 13  Talking about interests and sports 談論興趣和運動
Unit 14  Talking about vacations 談論假期
Unit 15  Talking about health 談論健康狀況
Unit 16  Inviting people to a dinner party or other activity邀人參加餐會或其他的活動
Unit 17  Social phrases for dinner parties 餐會的社交用語

Part 4 Making a Speech and Presentation 致詞或做簡報
Unit 18  Making preparations準備演說
Unit 19  Opening and introducing the topic開場白和介紹主旨
Unit 20  Stating the points and linking the parts 陳述要點，並把各個部分串連起來
Unit 21  Highlighting and emphasizing 強調和加強語氣
Unit 22  Interacting with the audience/drawing attention 與聽眾互動並吸引聽眾注意力
Unit 23  Using visual aids and describing them 運用並描述視覺輔助工具
Unit 24  Analyzing facts and trends  分析事實和趨勢
Unit 25  Suggestions and conclusion 建議和結論
Unit 26  Answering questions from the audience 回答聽眾們所提出的問題

Part 5  Running a Meeting 主持會議
Unit 27  The opening a meeting 會議的開場白
Unit 28  Progressing and controlling the meeting 會議的進行和掌控
Unit 29  Asking for opinions; agreeing and disagreeing 詢問與會者的意見／表達同意和反對
Unit 30  Interruptions 干擾
Unit 31  Asking questions 詢問問題
Unit 32  Making decisions and closing a meeting 做出決定和結束會議

Part 6  Negotiation and Persuasion 談判和說服
Unit 33  Making preparations 做好準備
Unit 34  Opening and agreeing on the agenda開場並在議程上取得協議
Unit 35  Stating your purpose and position  陳述你的目的和立場
Unit 36  Making and responding to proposals 提出議案並對議案做出回應
Unit 37  Bargaining 討價還價
Unit 38  Dealing with sticking points and conflict處理問題的癥結點和衝突
Unit 39  Closing a negotiation結束談判

Part 7  Sales and Promoting銷售和推廣
Unit 40  Talking about market and company strategy for a product 討論某產品的市場及公司的產品策略
Unit 41  Proposing and discussing a strategy for advertising 提出並討論廣告策略
Unit 42  Planning a promotional campaign 規劃某促銷活動
Unit 43  Describing and recommending services to customers 介紹並推薦對顧客的服務
Unit 44  Persuading your customer 說服顧客

Part 8  Communicating and Problem Solving at Work 職場的工作溝通和解決問題
Unit 45  Discussing a mistake made at work 討論工作上所犯的錯誤
Unit 46  Discussing issues or problems with your work 討論工作方面的議題或問題
Unit 47  Making complaints or criticisms 提出抱怨或批評
Unit 48  Making requests or suggestions 提出要求或建議
Unit 49  Dealing with complaints from customers 處理顧客的抱怨

Part 9  Reading and Writing Business Documents商業文件的閱讀與書寫
Unit 50  The Layout and structure of business letters 商業信件的編排和結構
Unit 51  Expressions for business letters 商業信件的表達
Unit 52  The layout and structure of business emails 商業電子郵件的編排和架構
Unit 53  The layout and structure of reports報告的編排和架構

Part 10  English for Job Hunting用英語求職
Unit 54  Reading want ads 閱讀徵才廣告
Unit 55  Writing a CV or résumé撰述個人簡歷或履歷
Unit 56  How to write a cover letter如何撰述求職信
Unit 57  Interview and follow-up 面試和追蹤